Information We Collect
We collect information about you in various ways when you visit our website, purchase products or services, subscribe to our email list, or attend our concerts. This includes:
- Personal Information: Name, email address, phone number, and postal address when you contact us, make a purchase, or subscribe to our mailing list.
- Transaction Information: Details of purchases you make through our website, including order history, payment method, and billing information (processed securely through our payment providers).
- Website Usage: Information about how you interact with our site, including pages visited, time spent, clicks, and referral sources.
- Device Information: Information about the device you use to access our website, including browser type, operating system, and IP address.
- Cookies and Tracking: Information collected through cookies, pixels, and similar technologies to enhance your experience.
How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: Processing orders, sending confirmations, and fulfilling concert bookings and digital product delivery.
- Communication: Responding to your inquiries, providing customer support, and sending you updates about your orders or events.
- Marketing: Sending promotional content, newsletters, and event announcements to subscribers who have opted in.
- Website Improvement: Analyzing user behavior and preferences to enhance our website functionality and user experience.
- Legal Compliance: Complying with legal obligations, preventing fraud, and protecting our rights and those of our users.
Email Marketing
When you subscribe to our email list, we use Brevo (Sendinblue) to manage and deliver our newsletters and promotional content. Brevo processes your email address and engagement data (opens, clicks) to help us understand which content resonates with our audience. You can unsubscribe from our email list at any time by clicking the unsubscribe link in any email or adjusting your preferences in Brevo.
Payments
We accept payments through multiple secure payment processors:
- Stripe: For credit card and general online payments. Stripe processes and securely stores payment information according to PCI Data Security Standard requirements.
- PayPal: For customers who prefer PayPal payment methods. PayPal processes payments securely and does not share your full payment details with us.
- Brevo Checkout: For certain digital products and concert purchases. Brevo's secure checkout handles payment processing.
We do not store full credit card details on our servers. All payment processing is encrypted and compliant with industry security standards.
Analytics
We use the following tools to understand how visitors use our website:
- Google Analytics: Tracks website traffic, user behavior, and conversion metrics to help us improve content and user experience.
- Meta Pixel: Enables us to track conversions and user actions for advertising purposes across Meta platforms.
- Brevo Analytics: Provides insights into email campaign performance, including open rates, click-through rates, and subscriber engagement.
- GoatCounter: Privacy-focused analytics that provides basic traffic insights without collecting excessive personal data.
Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small data files stored on your device that help us remember your preferences and track your activity. We use:
- Essential Cookies: Required for website functionality, such as maintaining your shopping cart and login sessions.
- Preference Cookies: Remember your settings and preferences for a better personalized experience.
- Analytics Cookies: Help us understand how you use our site to improve functionality and content.
- Marketing Cookies: Enable retargeting and personalized advertising on other platforms.
You can control cookie settings in your browser preferences. Most browsers allow you to refuse cookies or alert you when cookies are being set.
International Users
Our website is accessible worldwide. If you are located in the European Union or other regions with data protection regulations, your personal data may be transferred to and processed in the United States. By using our website and providing your information, you consent to such transfer and processing. We take reasonable steps to protect your information with appropriate safeguards.
Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
Third-Party Services
Our website integrates with several third-party service providers who may access your information as needed to provide their services:
- Email Marketing Platform (Brevo): Manages subscriber lists and sends newsletters.
- Payment Processors (Stripe, PayPal): Process transactions securely.
- Hosting Provider (Netlify): Hosts our website and maintains server logs.
- Analytics Providers: Google, Meta, and GoatCounter track website usage.
These third parties are contractually obligated to use your information only for the purpose of providing their services and to maintain the confidentiality of your data.
Your Rights
Depending on your location, you may have certain rights regarding your personal information:
- Right to Access: You can request a copy of the personal information we hold about you.
- Right to Correction: You can request that we correct inaccurate or incomplete information.
- Right to Deletion: You can request the deletion of your personal information, subject to legal obligations.
- Right to Opt-Out: You can opt out of marketing communications and non-essential data processing.
- Right to Data Portability: You can request your data in a portable format.
To exercise any of these rights, please contact us at info@mytravelingpiano.com.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our website following such changes constitutes your acceptance of the updated Privacy Policy.
Hosting
Our website is hosted by Netlify, Inc., located at 2325 3rd Street, Suite 296, San Francisco, CA 94107, USA. Netlify maintains our server infrastructure and may process certain technical data as required to host our website. Netlify's privacy practices are described in their privacy policy.
Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
- Company: Freeflow Resonance LLC
- Address: 3833 Powerline Rd, State 201, Ft Lauderdale, FL 33309, USA
- Email: info@mytravelingpiano.com
We will respond to your inquiry within 30 days.